Click and Collect

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Click and Collect is now available at all four of our library branches!

What is Click & Collect?

Missing borrowing from the library during lockdown? If you live within 10kms of a library branch, Click and Collect gives you contactless collection of physical library items, such as books, DVDs and CDs.

Click & Collect Operating Hours*

Monday–Friday: 10am–5pm
Saturday: 10am–4pm
Sunday: Closed

*Hours are subject to change, based on community need and State Government restrictions. 

How does Click & Collect work?

Online

  1. Reserve items via the library catalogue or Darebin Libraries app
  2. We’ll let you know when your items are ready to collect by your usual notice method. Reservations that were available before lockdown are ready to collect now.
  3. On the day you want to collect your items, book a same-day collection via the Darebin Libraries app or the Library Collect web page. Booking a same-day collection is only available during Click and Collect operating hours.  

Or by phone

If you don’t have the app, access to internet, a current Darebin Libraries membership or you have other access needs, please give us a call on 1300 655 355 
Monday to Friday, 9am–5pm and Saturday 10am–4pm, or send us a message - we can help.  


For more detailed instructions, visit our Click & Collect – How-To Guide

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When you visit us to collect your items

  1. After you have booked your same-day collection, arrive at the library at your chosen time. 
  2. Follow the signs and bollards and queue at the collection table. 
  3. Please tell us when you're here: 
    • via the contactless intercom, or 
    • using the app or Library Collect web page, or 
    • write your name on the pad provided and hold up for staff to see 
The safety of our community and staff is our top priority, so we require you to follow these instructions: 
  • Please do not visit the library if you are experiencing any COVID-19 like symptoms. Stay at home, seek medical advice, and call us on 1300 655 355 or send us a message to make alternative arrangements.
  • Please do not visit if your nearest library branch is outside the 10km radius from your home.
  • Please follow the signs, use the hand sanitiser provided before collecting your items, wear a mask (unless you are exempt), and maintain a physical distance of at least 1.5 metres from other people.
  • Only one person to collect items from the table at a time, unless you are with, or are, a carer.
 

To change your collection day or location

  • If you can't make it, please call us on 1300 655 355 or send us a message to let us know
  • If you don't collect your item at your selected time, and haven't made alternative arrangements with us, we’ll return your item to the reservation shelf for the time left in your hold period
  • Click and Collect is available at all four libraries. If you would like to transfer your reservation to a library branch closer to your home, please call us on 1300 655 355 or send us a message

 

Return chutes are open 24/7 at all branches


For further assistance


Please call us on 1300 655 355, Monday to Friday, 9am–5pm and Saturday 10am–4pm or send us a message.